How can we link our talent management efforts to customer satisfaction during difficult times?

Nov 2009

Most of us know the old saying, “Take care of the big things and the little things will take care of themselves.” But in more and more companies around the world, strategically-minded human resources leaders are turning this adage on its head. The new mantra is, “Take care of the little things, and the big things will take care of themselves.”

The Big Things  
The “big” systems…