To Serve the Internal Customer, Focus on the Real Customer

The Huffington Post | Mar 29, 2010
 

At the RBL Group, we work with a wide variety of client organizations helping HR leaders and professionals increase their skills as business partners. Last week, we had the privilege of delivering our HR Business Partner (HRBP) workshop to the HR executive team of a leading global financial services firm. The participants included HR executives from the UK, Japan, Belgium, France, Switzerland, Mexico and the US.

This was a group of smart, experienced HR leaders. But, for them, and for HR leaders and professionals across industries and geographies, a challenging question is “Who is my customer?”

Learn about HR’s customers and how they can deliver true value to them.