HR professionals are uniquely positioned to help line managers identify and solve individual and team performance issues, but must have the skills to do so. Good business partners are relationship builders who have earned the trust of line managers. They have effective communication skills and are good listeners. They know how to collect the right data to identify what is going right, going wrong, and what needs to be improved. They know how to diagnose and solve difficult performance and organizational problems.
But, as important as skill development is, it’s not enough. For HR professionals to make a significant contribution, even with consulting and change savvy, it takes organization support. We think of this support as four “E’s”.
Learn about the four “E’s”.