Gathering key leaders from the 11 countries, plus key members of his corporate staff, Ernie employed The RBL Group consultants using the Organizational Systems Model in special workshops to diagnose the current organizational readiness and then redesign the division to position it for success.
The diagnosis process revealed each subsidiary acted like “an island unto itself” and ran its business in isolation. There was low trust between Alpha and former Beta employees. The operating culture in both camps was focused on increasing volume, not improving profitability. Finally, new products moved much too slowly through the pipeline. Alpha had fewer new product introductions in a fiscal year than its chief competitors.
The new executive team members built trust in each other in these workshops and began to redesign some key processes and systems so that the different business units and functions could naturally collaborate on key business priorities.