When ideas collide, insights follow. Across diverse disciplines, convergence has started to occur around the idea of a three-step model of impact: changing from activity (what is done) to experience (how it is done) to meaning (why it is done). This simple logic begins to reframe the impact of many of life’s events.
Obviously, digitalization (cloud, artificial intelligence, machine learning, internet of things, robots, and so forth) disrupts nearly every business from retail to lodging to financial services to education to—fill in the blank. Digitization is also shaping HR through four phases.