by Jon Younger
Having happy employees who are engaged in their work is only half of it—they also have to be engaged with customers and committed to making them happy.

by Rajlakshmi Saikia Bhimwal
This article gets Dave Ulrich and other HR thought leaders views on where the HR profession is today.

by Andrew R. McIlvaine
HR experts from around the country devised a reading list for today’s aspiring HR leaders. These are books they think are the most meaningful and offer the most insight into the HR profession.

by Dan Rockwell
This leadership blogger gives a tight, information packed, synopses of five leadership books Dave Ulrich and Norm Smallwood have written.

by Norm Smallwood
Coming from the Top Companies for Leaders study, six components that differentiate the top company approaches versus the less successful companies are identified.

by Dave Ulrich and Norm Smallwood
There are common rules and unique leadership differentiators that all leaders must know. Together, these equal leadership brand competencies.

by Jon Younger
CBS’ new reality TV show, “Undercover Boss,” may be good entertainment, but it sends the wrong message to bosses and employees.

by Jon Younger
Having a strong talent brand can help your organization create an “edge” with customers, suppliers, and prospective employees.

by Norm Smallwood
Findings on how leaders build value bear revisiting as companies begin to emerge after the devastation of the last 18 months and work to create new value.

by Andrew R. McIlvaine
Norm Smallwood shares insights on what companies must do in order to think strategically and manage change effectively.